WORLDWIDE OPERATIONS

DEDICATED STORE MANAGEMENT

Our store managers not only check with the brand on a weekly basis any promotion, business goal and budgets, but also deals with catalogue management, and the ongoing proposal of UX enhancements,

best seller tracking and sell-out strategies for slow movers. A continuous business optimization with a win-win partnership view.

design-template

LOGISTIC & SHIPPING

With over 350,000 square meters of warehouses distributed across 30 locations worldwide, we offer the opportunity to build logistical solutions tailored for every situation. We deal with all warehouse operations for receiving inbound goods, with special value-added services on site.

Thanks to a brokerage service, we can offer unrivalled rates for shipments of your products with all express couriers.

PICK-UP POINTS

Recent statistics state that by 2020 more than 50% of European consumers will prefer to pick up their online purchases from a physical location. Our partners provide us with over 100,000 local pickup points for an unmatched international delivery strategy.enza eguali.

MULTICHANNEL & MULTILANGUAGE CUSTOMER SERVICE

Our customer service in 8 languages via phone, chat or email covers EMEA & American time zones. Our agents deal with pre- and post-sales services, from checking orders to verifying the correct processing of a delivery or return.

INTERNATIONAL MARKETPLACES

The internationalization strategy through marketplace, perfectly integrated with your e-commerce platform for both stock management and a single order management console, is an impressive accelerator for your e-commerce business. Another important aspect for brands to consider is the overseeing of these channels to protect the brand's positioning and to avoid unchecked devaluations by third-party players.

INTERNATIONAL PAYMENTS, VAT & LEGAL MANAGEMENT

Managing international revenue through careful selection of the most commonly used payment methods for a single country guarantees optimization of your conversion rate.

Combined with this is our tax administration management service for the fulfilment of tax burdens; in addition we offer the possibility to directly manage the collection expenses fees and invoice charges on behalf of the brand. Moreover, our customs advisers will help you reach the most remote target markets.