Nomination, the Italian leading brand in the steel and gold jewelery sector, launches the Pick and Pay service within its ecommerce website supported by Eurostep. In this way the company offers an increasingly omnichannel service: thus, the customers are now able to book articles online and collect them in all single-brand stores in Italy.
Pick and Pay’s benefits
Pick and Pay service is a further step to improve the customer experience and strengthen the customer- brand relationship. The users can view and choose the jewels online and then decide to complete the purchase in the closest store, paying at their convenience.
This omnichannel project carried out by the company is a result of a close and continuous collaboration with our team. Eurostep, as an international ecommerce partner, supports Nomination in developing strategies and projects in the ecommerce ecosystem to accompany the brand in its growth, both in terms of sales and of the customer experience.
« The Nomination Pick & Pay service is a part of an omnichannel process that our brand has been approaching for some time and in many ways thanks to the support of Eurostep. The objectives are: to offer faster delivery times, the possibility of viewing the item before paying at the point of sale and guaranteeing a unique customer experience. »
– Francesca Lemmetti, Head of Digital & E-Commerce Manager at Nomination Gioielli.
A roadmap towards omnichannel
Adopting omnichannel strategies that focus on the free and multiple choice of users is now increasingly necessary and profitable.
For the brand it translates into an opportunity to unify the consumer’s experience in a single touchpoint, enriching it with increasingly complete and effective services; the customer can thus live the shopping experience of their choice and have the opportunity to get to know the brand closely, becoming an active part of it.
This service allows the customer to touch the product with his hands and be accompanied in his purchase choice by the Nomination staff, increasing consumer satisfaction and loyalty.
Discover more about Nomination’s full project, click here!