fbpx

Skip links

latest news

The latest news on Digital World and analysis from our Team

Tags
Funnel Marketing: analysis and strategy to turn customers into repeat customers
Funnel Marketing: analysis and strategy to turn customers into repeat customers

Funnel Marketing: analysis and strategy to turn customers into repeat customers

While in the US the average conversion rate for an ecommerce site, that is the percentage of visitors that complete the purchase order,  is around 2 – 3% (Source: SmartInsights) the conversion rate in Italy is only 1.6 %. (Source: Osservatorio eCommerce B2c Netcomm). In an ideal world, generating business from new or already acquired customers would […]

Tags
Creating a seamless omnichannel experience
Creating a seamless omnichannel experience

Creating a seamless omnichannel experience

Nobody likes hearing bad news, especially if it is a customer complaint. Most of the frustrating shopping experiences that customers report refer to the following factors: obstacles and delays for the purchase decision and payment; inconsistent cross-channel experiences; poor personalization. Frustration happens any time the results of an action do not match our expectations: you pursue a goal and perform certain actions, […]

Tags
Omnichannel customer journey
Omnichannel customer journey

Omnichannel customer journey

Today’s customers, especially as a result of contacts growing over time with small pieces of information shared, expect a brand to build a meaningful, long-term relationships with them. To adopted a customer–centric approach to marketing strategy, marketing managers should make full use of the data collected through various touch-points and implement the “three Rs”: “The Right message to the Right customer at the Right […]

Tags
Make your ecommerce store more social in 2019
Make your ecommerce store more social in 2019

Make your ecommerce store more social in 2019

Digital marketing and ecommerce have evolved greatly in the recent years, with specific skills for individual marketing channels and corresponding tools and platforms. Already in 2018 a myriad of new and evolving technologies have made ecommerce approach the social network world, especially with young consumers who feel at ease while shopping online. Instagram posts “shoppable” […]

Tags
Omnicanality in Italy
Omnicanality in Italy

Omnicanality in Italy

Integrating the physical and digital channel for an unforgettable customer experience. Continuous digital technology development and ecommerce progress mean that even the way we purchase goods and services is evolving. Even physical stores are changing as they not only integrate in-store technology, but connect with the digital world to offer a continuous omnichannel experience. The […]

Tags
Marketing Automation
Marketing Automation

Marketing Automation

The goal of a marketing automation is, with the help of technological tools, to free up the time of marketers to focus on other, less laborious and time-consuming tasks. Thanks to it, it is possible to create, automate, measure and refine marketing activities and workflows in order to reduce costs and optimize revenue. Marketing automation software, […]